01The service
These terms apply to the use of Clehance Connect (“the service”), operated by Clehance AI B.V., Nieuwezijds Voorburgwal 162, 1012 SJ Amsterdam, the Netherlands, registered with the Dutch Chamber of Commerce under number 98515039 (“Clehance”).
Connect links a business platform (“the platform”) to the accounting systems, mailboxes and file storage of the platform’s customers (“the customer”), reads and writes data on the platform’s behalf, and delivers documents to the platform. The platform contracts with Clehance; the customer uses the service through the platform. Where these terms and the agreement between Clehance and the platform differ, that agreement prevails.
02Connecting an account
A customer connects an account by authorising Connect on the provider’s own consent screen, or by giving Connect a key or token created in the customer’s account. The customer may only connect accounts they are entitled to connect, and may revoke a connection at any time, from the platform or at the provider.
03Actions on instruction
Connect reads and writes data only as instructed by the platform for the customer. For mailboxes and file storage, Connect only reads. The platform is responsible for the instructions it sends, such as the bookings it asks Connect to record; Connect records them as sent and reports the result.
04Acceptable use
The service may not be used to connect an account without its owner’s authority, to access data beyond what the platform’s service needs, to disrupt or probe the service or a connected system, or for any unlawful purpose.
05Third-party providers
Accounting systems, mailboxes and file storage are provided by third parties under their own terms, which continue to apply between the customer and each provider. Connect uses each provider’s official interface, within the permissions the customer granted. Clehance does not control those providers and is not responsible for their services.
06Data
How Connect handles data, including data received from Google accounts, is described in the privacy policy, which forms part of these terms. The data remains the customer’s; Clehance acquires no right to it and processes it only to provide the service.
07Availability and liability
Clehance works to keep the service available and secure, but it depends on third-party systems it does not control. Clehance is not liable for the unavailability or errors of those systems. To the extent the law allows, Clehance is not liable towards customers for indirect or consequential loss; any liability of Clehance towards a platform is set in the agreement with that platform.
08Suspension and end
Clehance may suspend a connection that breaks these terms or threatens the security of the service or of a connected system, and tells the platform. When a connection ends, Connect stops reading and writing at once and deletes the connection’s access tokens; the data is then handled as the privacy policy describes.
09Changes and law
Clehance may update these terms; the date at the top shows the current version, and platforms are told in advance of any change that affects them. Dutch law applies, and the courts of Amsterdam have jurisdiction, unless mandatory law provides otherwise. Questions go to hello@clehance.ai.